How HR2day answers faster and better, on the most sensitive data there is
HR2day manages the salary, contract and absence data of Dutch employers, some with thousands of employees. They chose to adopt AI in a controlled way, and their service desk now answers from their own documentation, with the source attached, while personal data is protected along the way.
At a glance.
Customer
HR and recruitment software and payroll. Part of the Visma group.
The data
Salary, contracts, addresses and absence records of their customers’ employees.
Teams
Service desk, customer success, sales, and even customers.
Use case
Support answers from their own documentation, with the source attached, while personal data is protected along the way.
Hear it from Marco Boerlage.
Managing Director of HR2day, on working with Aimable.
They wanted to use AI, and rolled it out in a controlled way
Marco Boerlage wants to lead with AI. For two years he has been actively steering it: monthly sessions, ground rules for employees, high awareness. At the same time HR2day processes its customers’ most sensitive data, and they take that responsibility seriously. Seizing the opportunities without putting that data at risk: that was the challenge.
Blocking was technically possible, but then you miss the improvement. And there was the manual work: a customer report Marco was enthusiastic about turned out to be two days of work, mostly spent making the data unrecognisable by hand.
“I see AI as an enabler for us to be better, to be faster, more tailored to our customers. That’s why we do it. And at the same time we have to be careful, because we’re dealing with personal data. That’s the tension.”
Why shielding everything does not work
What HR2day learned about safe AI use: blanking everything out is safe, but useless. In a salary analysis, redacting the salary is the same as throwing away the question. The point is to understand the goal, and on that basis to protect what must be protected and let through what is needed.
“The one time you have to protect the salary, in the other situation you don’t want that at all. So it’s very important for a tool to understand the context and the goal. Help me protect the things that need to be protected, and at the same time help me answer the question.”
The work gets faster. The protection takes care of itself.
The service desk answers customer questions from thousands of curated documents of their own: the question goes in exactly as the customer asked it, and what comes out can be checked and forwarded, even live during a phone call. Everything runs inside their own European cloud environment.
- The source is always attached. The underlying documents are one click away. That lets a service desk pass the answer on to the customer with confidence.
- The best AI model for every task. The right AI is chosen per question. No dependency on a single provider.
- Protection before the AI looks. Sensitive data is protected before any AI sees it. Context determines what is needed, and what was protected returns to its place in the final result.
- A reliable logbook, for customer and auditor. Who asked what, what happened to it and what came out is recorded. From “I cannot prove it” to “I can show you”.
“I find that a billion times more powerful. And more fun, and simpler, because you don’t have to think about it. It just goes right.”
From experiment to indispensable.
What it delivered
The report that took two days has become a repeatable process. The service desk helps customers faster, with the source attached. And the attitude flipped from being concerned about AI to being enthusiastic about it.
The next step
Power users at HR2day’s customers now get direct access to their own workspace with curated documentation, through the existing platform. What began as the question of how to let employees work with AI safely now brings innovation to HR2day’s services.
To be fair: trust in the answers is something you build, especially with employees who are new to it. That takes good source documentation and the habit of checking before anything goes out the door. HR2day and Aimable work on that together. “Quality over speed, a long-term view. That is what makes it work.”
Built on a safe foundation.
Insight into what happens
With a public AI you cannot see what was done with your data. Here you can: requests and processing are logged. That also shows which questions live in the organisation and where people need more guidance.
Not locked to one AI provider
The right AI is chosen per question. A change at one provider does not stop the work.
Ready for the EU AI Act
Because use, processing and results are recorded, the platform helps HR2day comply with the AI Act.
“A great tool sells itself. You don’t have to explain it, just use it and you’ll see what it can do for you.”
What would this look like in your team?
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